Stripe generic_decline: what it means and how to fix it
The issuer declined the payment and gave no reason. It is the most common decline code and the least informative.
Should you retry?
Soft decline: retrying later can work
Common causes
- Issuer-side fraud or risk rules
- Temporary hold on the account
- Card restrictions the issuer does not disclose
How to recover the payment
- Retry after a few days, ideally near payday
- Ask the customer to contact their bank or try another card
- Offer an alternative payment method
See how much failed payments cost you
Korrali Revenue looks for revenue leaks in your Stripe account, including failed payments and duplicate charges, and shows what each one costs.
Other decline codes
General information based on Stripe's documented decline codes. Issuer behaviour varies. Check Stripe's current documentation for your account.